SHIPPING & RETURNS

Store Policy

 Sun and the Universe accepts all returns within 21 days after purchase. The item must be in unworn and unused condition on arrival. Once we have the product back in office you will receive a store credit. All return shipping costs are for the buyer. 

 

Customers must contact Sun and the Universe by email within 21 days from the date of purchase in order to make a return for a refund.

 

In order to process your return, please contact us via email, at hello@sunandtheuniverse.com with the following information.

- Order Reference Number

- Date of Purchase

- Reason of Return 

 

Sun and the Universe cannot be held liable for return parcels that are lost. In turn, we recommend returning the parcel using a registered postal service.

 

Covid-19 Shipping Update. Unfortunately, due to the current pandemic International and Domestic couriers are expecting longer than usual shipping time

 

All Domestic Orders will be sent via Australia Post with tracking. If there is any urgency on your order please reach out via email to hello@sunandtheuniverse.com and we will try to get your order with you in time.

 

If a faulty item is received please contact us at hello@sunandtheuniverse.com

So, we can arrange a return via post, if the item is in need of repair or replacement, we will from there on take care of it. If this is not possible a full refund will be issued.

 

Please consider and follow the recommended care for your Sun and the Universe items, as those considered faulty due to reasonable general wear or customer mistreatment will not be considered for replacement or refund.

Return postage of items with manufacturing faults will be covered by Sun and the Universe.

 

 

Plated metals can be susceptible to chipping and colour fading, that’s why taking care you’re your jewellery is so important if you want it to last you a lifetime. So please take care during wear and avoid exposing it to bright light, perfume, chlorine, cosmetics. 

Prior to swimming, exercising, showering and moisturizing please remove your jewellery first. 

 

We recommend cleaning your jewellery with warm water with a gentile soap and wash cloth. carefully dry the jewellery afterwards.

 

Please store carefully, do not hang when not wearing.